Frequently asked questions
Ordering, installation and account questions, answered directly.
Can I buy directly on this website?
Not yet. We do not currently publish live prices, stock levels or online checkout. Send an enquiry for the category you need through Contact or a category page, and we will confirm availability and how to order.
Will you fit or connect the equipment I order?
No. ProfessionalGas supplies equipment and parts only. Any installation, connection or servicing of gas appliances must be carried out by a Gas Safe registered engineer — this applies whether you are a homeowner or a trade buyer fitting equipment for a client.
Do you offer trade or bulk accounts?
Yes. See Trade for what a trade account covers and to send your business details — we follow up with account terms directly.
How do I know a part matches my system?
Every category page lists the connector standard (BSP, NPT, POL, quick-release or compression) and pressure range we stock in that category. If a listing you are enquiring about does not confirm the exact standard you need, ask us before ordering rather than assuming compatibility — mismatched connectors and pressure ratings are unsafe.
What are your delivery and returns terms?
We have not yet published specific delivery costs or timeframes on this site. Any order is subject to the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, and we confirm delivery and returns terms directly when we respond to your enquiry.
Who operates ProfessionalGas?
ProfessionalGas is operated by M25 Global Ltd, a company registered in England and Wales. Full registration details are on About.